We take customer service very seriously because we value each and every customer greatly! We know sometimes you just want to get an answer not tomorrow, but right now to a problem, a question or concern.
We decided to build a series of frequently asked questions (FAQs) our customers encounter from time to time. If you don't see your question addressed below you can also call us at: 416-667-1971.
WHY DO I HAVE TO REGISTER AS A CUSTOMER FIRST TO PURCHASE A PRODUCT ON THIS SITE?
I HAVE FORGOTTEN MY PASSWORD HOW DO I RESET IT?
Please click here
WHAT ARE MY SHIPPING OPTIONS?
Genesis Truck: Free delivery for orders over $100 before taxes.
Genesis Truck: Order under $100 subject to shipping charge ($6.5 GTA)
HOW DO I TRACK MY ORDER?
For Genesis Truck deliveries, contact out customer care team at (416) 667-19711.
UPS Shipments can be tracked on-line. (www.ups.ca)
Currently, we only offer 'Canada Wide' shipping.
HOW CAN I PAY FOR MY ORDER?
You can pay for your order by Visa, Mastercard. You can also apply for credit terms by completing the on-line registration and credit application form. Completed forms take 3-5 business days to process.
WHAT KIND OF PAYMENT TERMS DO YOU OFFER OUTSIDE OF PAYING IMMEDIATELY FOR LARGE AND OR FREQUENT ORDERS?
Qualified applicants may qualify for credit terms. Terms range from 15-30 days and will vary based on credit information collected.
HOW IS MY PERSONAL INFORMATION BEING USED?
HOW CAN I SEE MY BILLING INFORMATION ONLINE?
Please log in and click on My Account.
WHAT IF I WANT TO RETURN MY PURCHASE?
Please refer to our Return Policy.
WHAT IF I NO LONGER WISH TO BE A SUBSCRIBER TO YOUR NEWSLETTER?
Please click the unsubscribe link found in the bottom of the newsletter.