CUSTOMER CARE

We take customer service very seriously because we value each and every customer greatly! We know sometimes you just want to get an answer not tomorrow, but right now to a problem, a question or concern.

We decided to build a series of frequently asked questions (FAQs) our customers encounter from time to time. If you don't see your question addressed below you can also call us at: 416-667-1971.


FAQs

 

WHY DO I HAVE TO REGISTER AS A CUSTOMER FIRST TO PURCHASE A PRODUCT ON THIS SITE?

When you register as customer you will get access to our product promotions and discounts. We are also committed to building a close relationship with all of our customers. In order for us to serve you better, we will keep record of your purchase history so you have reference for future orders. Customer information will not be sold or shared. Please refer to our Privacy Policy for additional information.

 

HOW DO I BECOME A NEW CUSTOMER?

Please click here

 

I HAVE FORGOTTEN MY PASSWORD HOW DO I RESET IT?

Please click here

 

WHAT ARE MY SHIPPING OPTIONS?

Genesis Truck: Free delivery for orders over $100 before taxes.

Genesis Truck: Order under $100 subject to shipping charge ($6.5 GTA)

UPS On-line

 

HOW DO I TRACK MY ORDER?

For Genesis Truck deliveries, contact out customer care team at (416) 667-19711.

UPS Shipments can be tracked on-line. (www.ups.ca)

 

DOES GENESISSUPPLIESINC.COM OFFER INTERNATIONAL SHIPPING?

Currently, we only offer 'Canada Wide' shipping.

 

HOW CAN I PAY FOR MY ORDER?

You can pay for your order by Visa, Mastercard. You can also apply for credit terms by completing the on-line registration and credit application form. Completed forms take 3-5 business days to process.

 

WHAT KIND OF PAYMENT TERMS DO YOU OFFER OUTSIDE OF PAYING IMMEDIATELY FOR LARGE AND OR FREQUENT ORDERS?

Qualified applicants may qualify for credit terms. Terms range from 15-30 days and will vary based on credit information collected.

 

HOW IS MY PERSONAL INFORMATION BEING USED?

Please refer to our Privacy Policy on how we handle personal customer information.

 

HOW CAN I SEE MY BILLING INFORMATION ONLINE?

Please log in and click on My Account.

 

WHAT IF I WANT TO RETURN MY PURCHASE?

Please refer to our Return Policy.

 

WHAT IF I NO LONGER WISH TO BE A SUBSCRIBER TO YOUR NEWSLETTER?

Please click the unsubscribe link found in the bottom of the newsletter.